We reviewed the market for remote desktop management systems and analyzed tools based on the following criteria: Our methodology for selecting a remote desktop manager In this review, we looked for those remote desktop connection managers that are suitable for use by teams of support technicians that have the responsibility for maintaining a fleet of endpoints and supporting users. The best remote desktop connection managers This means tightening working practices and using secure systems in order to rule out the possibility of rogue MSP employees causing damage to client systems or stealing data. Not only do MSPs need to provide their technicians with excellent tools, such as remote desktop systems but they must also ensure that the data and systems of those client companies remain secure. These suites of tools are called Remote Monitoring and Management packages (RMM). The advent of Managed Service Providers means that remote desktop connection managers are now integrated into a suite of technician tools that are geared towards accessing the desktops of other companies to fulfill the terms of a support contract. Integration into help desk management systems.Chat facilities alongside screen viewers.Secure connections protected by encryption.Remote control to let the user see what the technician is doing.Screen mirroring to watch the actions of a user.Operating system access for installing software and conducting investigations.Wake-on-LAN to turn on unattended desktops.Some useful features that are now common include: Over the years, demands for more features and stiff competition between vendors have resulted in some very sophisticated remote desktop connection managers. ISL Online A reliable, secure, cloud-mediated remote desktop access service that facilitates communication between devices running Windows, macOS, Linux, Android, iOS, and Windows Mobile.Take Control Useful for IT department technicians or MSP operatives, this remote desktop access system is available in versions for individual freelancers and teams.The technician console is available for Windows, Windows Mobile, macOS, Android, iOS, and Amazon Fire. Splashtop This is a good choice for IT support departments and it is popular with MSPs. AnyDesk Free for home users and three paid editions for businesses, this remote access system supports communication between devices running Windows, macOS, Linux, FreeBSD, Raspberry Pi, ChromeOS, Android, and iOS. It can access devices with those operating systems plus IoT devices. It installs on Windows, macOS, Linux, Chrome OS, Raspberry Pi, iOS, and Android.
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